Introduction

At Infuse Me IV, we are committed to protecting the privacy and security of our patients’ personal health information. This Privacy Policy outlines how we collect, use, store, and protect your information in relation to IV infusion services.

Information We Collect

We may collect the following types of information related to your IV infusion therapy:

• Personal Information: Name, contact details, address and date of birth.
• Medical Information: Medical history, treatment plans, and records of previous IV infusions.
• Payment Information: Credit card information and billing details.
• Communication Records: Notes from consultations, phone calls, and emails.

How We Use Your Information

We use your information for the following purposes:

 Treatment: To provide and manage your IV infusion therapy.

• Billing: To process payments and manage billing and collections.
• Communication: To communicate with you regarding appointments, treatment plans, and follow-up care.
• Quality Improvement: To evaluate and improve our services and patient care.
• Legal Compliance: To comply with applicable laws and regulations.

Information Sharing

We do not share your personal health information with third parties without your consent, except in the following circumstances:

• Healthcare Providers: We may share your information with other healthcare professionals involved in your care.
• Insurance Providers: To facilitate payment for services rendered.
• Legal Requirements: When required by law or in response to legal proceedings.

Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Physical Security: Secure facilities and restricted access to sensitive information.
• Technical Security: Encryption, firewalls, and secure servers to protect electronic data.
• Administrative Security: Staff training and policies to ensure confidentiality and compliance with privacy regulations.

Your Rights

You have the following rights regarding your personal health information:

 Access: You may request access to your health records.

 Correction: You can request corrections to your information if it is inaccurate or incomplete.

 Restrictions: You may request restrictions on how we use your information, although we are not required to agree to all requests.

 Confidential Communications: You can request to receive communications by alternative means or at alternative locations.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of significant changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal health information, please contact us at:

Infuse Me IV

0412 247 432

admin@infusemeiv.com.au